Accessibility Statement

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.
This website was launched in 2021

How accessible the site is

Some parts of this website may not be fully accessible:

What to do if you have problems or queries

If you have any accessibility problems or feedback, please use our contact us page.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Visit County Durham is committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

Information about which areas of the website fail.

  • Links: Some lists or groups of links may not be semantically written WCAG 2.0 A 1.3.1
  • HTML: May not be in a meaningful sequence WCAG 2.0 A 1.3.2
  • Javascript: Users may not be able to pause or hide animated content WCAG 2.0 A 2.2.2
  • Titles: Titles may not be available for all frames WCAG 2.0 A 2.4.1
  • Forms: Suggested corrections may not be provided where applicable WCAG 2.0 AA 3.3.3

Accessibility Roadmap

As stated in the non-compliance section, the known issues are listed below:

  • HTML – the underlying code used to create this website.
  • CSS – used to describe how HTML elements are displayed on this website.
  • 3rd Party Functionality
  • Content – this could include web page content or associated PDFs on this website.

A program of work is now underway to address these issues and involves working with Visit County Durham’s in-house developers/designers as well as third party functionality providers.
We aim to resolve the above items by December 2024.

Content that’s not within the scope of the accessibility regulations

  • pre-recorded audio and video published before 23 September 2020
  • live audio and video

How we test the site

We re-assess a website or system for accessibility whenever it undergoes a major modification.
We check all new content we add.

Website last reviewed: 01/08/23